Faulty Products/Dead on Arrival/Returns Procedure
In the unlikely event that you receive a faulty product or your product becomes faulty within the first two weeks then please complete the following returns form and a member of our team will contact you to discuss your returns request.
We cannot be held responsible for any goods that are returned without an authorised Returns Form.
You will receive a full refund once we have received and tested the goods, providing they are returned in there original packaging. Alternatively we will supply you with an exact replacement. Please return with the original (or copy) invoice and a covering note explaining why you want an exchange or refund. Spyder Surveillance do not operate a "sale or return" policy or advance replacements. The following exclusions apply to the returns policies stated above: Goods that are not in their original packaging and in good condition are excluded and will be rejected by our warehouse. Any goods with cut cables, or any modifications of any kind will be rejected by our warehouse and you will not be eligible for a refund. All warranties exclude product misuse, acts of God i.e. lightening strikes, bulbs, IR LED’s, monitor tubes & CCD sensors damaged by normal wear & tear.
PLEASE BE AWARE OF THE FOLLOWING
Spyder Surveillance are not responsible for networking any DVR. If buying a DVR please make sure you have a qualified IT person to network the DVR for you. We cannot be held responsible for failure to network and will not accept any DVR back due to this. You have the right to cancel your order with us, in accordance with Consumer Protection (Distance Selling) Regulations 2000. The period in which you can exercise that right is 14 working days beginning the day after your goods are received. The unused goods (including any free gifts) must be returned as originally packaged at the customer’s expense. You must still apply for a returns number as described above. We reserve the right to have the goods inspected by a technician prior to replacement or refund.